Delete your account

01Delete in the app

If you can still sign in, this is the quickest way. Your account and information are deleted as soon as you confirm, and you are signed out.

• Open Hello Eddy and sign in.
• Tap your profile, then Privacy & security.
• Tap Delete account.
• Type DELETE to confirm, then tap Delete everything.

02Ask us by email

If you no longer have the app or cannot sign in, email privacy@helloeddy.com from the email address on your Hello Eddy account, with the subject “Delete my account.” We may reply to confirm the request came from you before we delete anything, and we complete email requests within 30 days.

03What we delete

When your request is complete, we delete:

• Your sign-in account, email address, name, phone number, date of birth, and profile photo
• Every child profile, including names, dates of birth, photos, and health or development notes
• Illness and wellness check-ins, conversations with Eddy, attachments, and journey milestones
• Invitations and shared access you created or accepted
• Saved guides, onboarding answers, notification settings, device notification tokens, inbox messages, and data exports

04What we keep

We keep a small set of records that do not include your name, email address, or details about your children:

• A record that the account was deleted, so it cannot be restored or reused by mistake
• Which notices you accepted and when, as evidence of consent
• A record of the deletion request and when it was completed
• Security logs that identify the account only by an internal number

05Backups

Copies of deleted information can remain in encrypted database backups until those backups expire on our regular schedule. We do not use or restore deleted information from backups.

06Delete only some information

To keep your account but remove part of what is saved, open Privacy & security, then What Eddy remembers. You can clear a child’s profile details, check-ins, conversations, or milestones, or clear everything at once. Clearing takes effect as soon as you confirm. You can also ask by email.

07Children shared with other caregivers

If you invited another caregiver to a child’s profile, they lose access when your account is deleted. If another parent shared a child with you, your access ends and their information stays with their account.