Privacy Policy

01What we collect

The information we receive depends on which features you use. Browsing the website does not require a child profile.

• Contact and account details, such as your email address, display name, and sign-in information. Joining the waitlist shares your email and the signup source.
• Child details you enter, such as a name or nickname, date of birth, and relevant health or development information.
• Questions, conversations, check-in answers, notes, and milestones you choose to save, along with the resources and responses provided to you.
• Messages you send to support, and basic technical information such as IP address, device or browser type, usage, and error information.

02Parents, children & sensitive information

Hello Eddy is intended for parents and authorized caregivers aged 18 or older. It is not intended for children to use independently. Information about a child should be provided by an adult who has the right to share it.

Child health and development information can be sensitive. Share only what is needed for your question. Avoid full names, addresses, school details, insurance numbers, or information about other people unless necessary.

If you believe a child has created an account or shared information directly, contact us so we can review it and take appropriate action.

03Why we use information

We use information to operate Hello Eddy, provide relevant educational resources, keep the context you choose to save, manage accounts, respond to support requests, and protect the Services from misuse.

If you join the waitlist, we use your email to send Hello Eddy launch and product updates. You can unsubscribe from marketing emails. Service and security messages may still be needed.

04How AI fits in

AI features process your questions and relevant context to generate responses. This can involve technology providers that help run those features. AI output may also become part of your saved conversation.

Generating a response and training a model are different uses. Any use of family conversations for model training needs a clearly explained purpose and any consent required by law. This draft does not establish a model-training permission.

AI responses are educational resources, not a diagnosis or a substitute for your pediatrician.

05When information is shared

Information may be processed by providers that help with hosting, data storage, account sign-in, email, support, security, and AI features, to deliver the Services.

We may also disclose information at your direction, to comply with legal obligations, or when necessary to protect people’s safety or legal rights. If our business changes ownership, information may transfer with it, subject to applicable privacy requirements.

Links to outside resources take you to services with their own privacy policies. Review those policies before sharing information there.

06Cookies & device settings

Some features may use cookies or similar storage to keep you signed in or remember settings. Your browser and device settings let you control storage and permissions. Blocking them may affect some features.

This policy does not give permission to use child health information for advertising. Any optional tracking or advertising use must be explained separately, with the choices required by law.

07Keeping & protecting information

We aim to keep information only for as long as needed to provide the Services and meet security or legal obligations. The time depends on the type of information and why it is held. Deletion requests may be subject to lawful exceptions and backup retention.

We use safeguards designed to protect information, but no online service can guarantee complete security. Keep your login details private and use a secure device. Providers may process information outside your state or country, where privacy laws may differ.

08Your choices & privacy requests

You can ask for access to your information, corrections, or deletion of your account or child information. Depending on where you live, you may also have rights to receive a copy, withdraw consent, limit certain uses, or appeal a privacy decision.

Email privacy@helloeddy.com to make a request. We may need to verify your identity and authority to act for a child before responding. Applicable law determines the rights, exceptions, and response deadlines. You will not be penalized for exercising a privacy right.

09Changes to this policy

We may update this policy as Hello Eddy evolves. We will show the updated date here and provide notice of material changes as required by law. Where a change needs your consent, we will request it before making that use of your information.