Terms & Conditions

01Welcome to Hello Eddy

These terms apply when you use our Services. Please read them along with our Privacy Policy. By using Hello Eddy, you agree to these terms. If you do not agree, please do not use the Services.

Hello Eddy helps parents explore pediatric topics, find resources, and prepare for conversations with their child’s care team. It does not establish a clinician–patient relationship.

02Resources, not medical care

Our content is for general education and information. Hello Eddy cannot examine your child, diagnose a condition, prescribe medicine, recommend a personal treatment plan, or determine that your child is safe.

Ask your pediatrician or another qualified clinician about symptoms, medicines, treatment, and developmental concerns. Never delay care, stop prescribed treatment, or disregard professional advice because of something Hello Eddy says.

Hello Eddy is not an emergency service and does not monitor your child or summon help. If you think your child may be in immediate danger, call 911 or your local emergency number right away. Do not wait for an app response.

03Who can use Hello Eddy

The Services are intended for adults aged 18 or older. If you share information about a child, you must be their parent, legal guardian, or a caregiver authorized to provide that information.

Children should not create accounts or use Hello Eddy independently. You are responsible for supervising access on shared devices.

04Understanding AI responses

Some Hello Eddy features use AI. Responses can be incomplete, incorrect, or out of date, even when they sound confident. They may miss important details about your child.

Use responses as a starting point for learning and discussion with a qualified professional. An answer, check-in, or developmental comparison is not a clinical assessment, diagnosis, or guarantee of an outcome.

05Your account & information

Give accurate information and keep your account details up to date. Protect your login credentials and let us know if you suspect unauthorized access.

You keep ownership of the content you submit. You give Funn Inc. permission to process it to operate the features you use, as described in the Privacy Policy. Share only information you have the right to provide.

06Using Hello Eddy responsibly

Use the Services for lawful, personal purposes. Please do not:

• Share another person’s private information without authority.
• Use Hello Eddy to harass others or submit unlawful content.
• Try to access another family’s account, defeat security controls, or disrupt the Services.
• Present Hello Eddy responses as a professional diagnosis or treatment plan.

07Our content & outside resources

Funn Inc. and its licensors own the Hello Eddy brand, software, and content, except for the material you provide. You may use our resources for your own personal learning. Other uses require permission unless allowed by law.

We may link to outside websites or resources. Those services have their own terms and privacy practices. A link does not guarantee their accuracy or suitability for your child.

08Paid features, if offered

If a feature requires payment, its price, billing terms, renewal rules, and cancellation options will be shown before you purchase. Purchases through an app store are also subject to that store’s terms. Joining the waitlist does not create a paid subscription.

09Availability & ending use

You may stop using Hello Eddy at any time and request account deletion under our Privacy Policy. We may restrict or suspend access to address misuse, security risks, or legal requirements.

Features may change or be interrupted. To the extent allowed by law, the Services are provided as available, without a promise that every response is accurate or that access will be uninterrupted. Nothing in these terms removes rights or protections that cannot lawfully be excluded.

10Updates & questions

We may update these terms as the Services evolve. We will display the updated date and give notice of material changes as required by law. Continuing to use the Services after an update takes effect means accepting the updated terms, to the extent permitted by law.

If part of these terms cannot be enforced, the rest continues to apply where legally permitted. Questions about these terms can be sent to hello@helloeddy.com.